I recently moved from one province to another and as a result had to disconnect my services. I called Rogers and changed my address with them. Three months after moving I still maintain my magic jack number I got a voice mail from a collection agency in Montreal stating they have sent notification to my old address about bill. The collection agency which stupidly also mention that they to have sent notification to my old address even though they have my new address on file, because his system will not allow him to put my new postal code in. So now with any notification from Rogers I have been sent to an collection agency by them. FOR AS LONG AS I LIVE I WILL NO LONGER BE DOING BUSINESS WITH ROGERS. For years I got nothing but poor service from them which is why I switched to Magic Jack. I would encourage all you read this to if possible not do any business with Rogers. Once this company realize that there are alternatives to their services they will start doing this a little differently if they want to remain competitive. If they do not change they will and should loose these customers.

POOR SERVICE SHOULD MEAN NO CUSTOMERS. USE THE ALTERNATIVES.

hor to connect rocket mobile hotspot to laptop

I notice that whenI how Rogers money, they like to play around with my services..ies my internet will take just a bit longer to load, my Tv channels , gets suspended.. SO to get them off my back and form them calling form vaious numbers.. most ive memorize . I just call ( and enter on th automated system) & say that a payment has been made or will be made on such on day.. And that usually stops all the calls from coming in, as well as bye me some time till the funds to come in to pay them off

ok i am receiving a bill in the mail, when they feel like sending it! i don't get one every month like they say i do, well the bill i receive has 1 account number and if i call rogers and give them my name, number and address there is a totally different account number in my file, wtf?they each have a different balance! my services are froze like every other week, i'm paying once a month including a payment 2 days ago which i have the receipt for from the stupid machine at the rogers plus store which has issues all it's own and that payment isn't even posted to my account, i called and the guy on the phone said call back tomorrow, he said he really had to dig to find the payment and my account is messed up but he couldn't help me! it says i haven't made a payment since february and i made a payment of $500 3 1/2 wks ago, what is going on? plus i'm getting called 4 and 5 times aday and they are all different numbers calling starting at 8 am and calling right through till 9-9:30 saying i have an outstanding balance, what the hell is going on, half the people you talk to you can't understand, the rest don't know their ass's from a hole in the ground! I want this fixed but waiting hours to talk to someone is not an option. Oh yes and get this, Bell is calling me to saying i have an outstanding balance and my services will be disconnected and i haven't had Bell in over 5 years and my phone number isn't even a Bell number! WTF!

My husband claimed bankruptcy 2 years ago and Rogers was included, but now 2 years later Rogers still will not allow him to get a cell phone because he still apparently owes this money that Bankruptcy has already dealt with! WTF!

If you have a home phone with Rogers you may be eligible to make unlimited Canadian long-distance calls on July 1 and 2, 2012. This will cost Rogers many millions of dollars. The more, the better, so please forward this to anyone you know that may subscribe to their landline service.
http://thedicta.com/2011/12/​584/

Hello I'm Italian born in Canada
I'm currently living in Toronto Canada

my english is not that good but I can understand and write by using google translator to contact one of the City TV Agents. I would like to explain one my issues I am having now but i can't get this I hope some one after reading this email can help us.

1) this what i'm trying to make Rogers and Bell company understand.
I was a Bell client and after two years I moved to Rogers now this is my problem, my home phone number is 905-xxx-xxxx for 13 years,
Now, if you are a Bell client and you are dialing 905-xxx-xxxx a business battery company in toronto answers the phone, if you are a rogers client by dialing 905-xxx-xxxx my phone home rings.
I have discovered this issue about 10 days ago when sick kids, my mother in law, my sister in law, and many more have tried to contact us using their Bell phone line and guess what? A Battery company answers the phone. If you are Rogers client my phone rings.
So what I did to make sure that this was a real issues, I did some testing using my Mother in laws bell phone to try to reach my home phone line and a battery company answered. I tried my cell number and a friend using a rogers phone to reach my landline and my phone rings fine.

2) My first step was to contact rogers where I spent over 90 minutes just to get one agent on the phone. They ran a test and the answer was that it was working fine and I needed to resolve this by calling Bell and that it is Bells problem, so I contacted Bell. The day after I called Bell this lady answered where i explained to her for 10 minutes my issue and she said that I needed to contact rogers. I was in front of 3 people can verify this,

so I got upset and I called Bell again thinking maybe that lady couldn't give me the answer so I got Bell online again with another one of the agents whose name is Leo I spoke with Leo for more then 45 minutes by explaining my problem and he tried very hard to find the problem and he was the only one to apoligize but he had no reason to, I only wanted to get back my phone number to make sure I would receive all of my calls for what I need and to keep my daughter and family safe, so Leo told me (on thursday) the problem should be fixed in 24hr max 48hr
and my answer was ok great can I have the REF # of this conversation? this what I got from Leo working for Bell Agent:EX88197

so when I went home I told my wife the phone should be fixed in the next 24 to 48 hr.

3) On Monday I went to work 4hr away from Toronto and was going home around 7 pm. I told my son to text his Mom to see if the phone was fixed, so she called her mother to test calling our landline and still it was not working. I told her I would try to contact Bell and rogers tomorrow.

4) Around 5 pm after work I contacted Bell and waited over 30 minute to get one of the Bell agent on line,
I was talking with one girl who was very hard to understand with her accent so after over 1 hr testing I was transferred to another agent and I got my answer: "yes the 905-xxx-xxxx is under a business company but I can't tell you more because i'm on the residential support bla bla bla so please call tomorrow during the business hr and contact our business company",
I'm starting to get very tired and I said to my self is this a joke or am I having a problem to make them understand. so I told her I will try again tomorrow,

5) My wife told me to call rogers and tell them to first fix this problem from them and bell. so I called Rogers again
a lady answered and I explained it all again and she said after 10 minutes for me to give her all the numbers that tried to call and didnt get through, and so i did. She also asked for me to please hold and that she will open a support ticket stay online i say ok.

After 8 minutes a support came online and asked me again what the issue was I told the story again so she started to ask me the numbers from Sick kids from my mother in law from my sister in law and I gave it to her, and the she put me on hold for another 20 minutes after she got back to me saying "we need 24 to 48 hr to have this fixed",
i'm starting to get very upset so i told her that she has to give us a credit she told us that she couldn't do this and she transferred us to her billing department. After 15 minutes a billing department from Rogers come online and asked me again the question I told him I just told the lady to explain to him. So for 10 minutes I repeated the same thing I repeated it over and over. The answer is always
"sorry we can't do much so you need to pay your due bill first after we will see if we can give you a credit" So I told him it's ok and that I will not pay you until this problem is resloved because your Rogers and Bell screwed up by selling the number to a business company.
With the technology we have now, this company phone still needs 24 to 48hr to fix the problem when in 20 minutes people can reach THE ORBIT.

SO THIS IS NOT TO MAKE NEWS BUT TO HAVE SOME RESPECT FROM THEM. I WILL CALL THIS A FRAUD. PEOPLE ARE TRYING TO LIVE THEIR LIFE
AND WORK VERY HARD TO PAY THEM TO HAVE A SERVER YOU EXPECT AND THEY DO NOT PROVIDE TO YOU WHAT YOU PAY. THEY ONLY CALL YOU IF YOU ARE 5 DAYS LATE PAYMENT.

to Rogers and Bell family I wish with all my hart one day one of your Famly have the same issues I have and to make sure to you will get trade like I was trade for all your LIFE....

NB: City TV never get back to us, we know way they have Bell and Roger free supply for life good luck wish you the same.

I can be reached at 905-xxx-xxxx if you using Rogers Company,
If you are using Bell you can contact me at my Cell 647-xxx-xxxx

More news on the way stay tune.....

I wanted to port my Rogers cell phone number to a Rogers home phone for a number of reason and was told by Rogers that this was no problem. They have an ad running a number of times each day encouraging people to do this. They hooked up the home phone in Aug and said it would take a couple of week to port the number. I have called every month since. I am kept on the phone for over an hour every time and passed from dept. to dept. Each time having to give all my information again and then being put on hold for at least 10 minutes. Finally I said if you cant provide the service then return my money and cancel the home phone. That was in Oct. when I called in Nov. because the phone wasn't being cancelled I was told that I had to port my cell phone number to another carrier for a month and then Rogers could take it back for my home phone. I said that was ridiculous and I wasn't going to do that. Just cancel the home phone and return my money. Then I stopped paying the bill. So they suspended my cell phone. Not the home phone that the dispute was about but the cell phone. So I called and said fine the cell phone is shut off and I will call another provider and have the number ported. I did this and Bell transf. the number in 4 days. I have contacted customer service by fax giving them all the details along with a detailed list of what has been paid and what will not be paid. They are calling my home every day between the hours of 9 and 5 when I am at work and not leaving any messages. If they call in the evening or on the weekend and I answer they hand up. I have cancer, a brain aneurysm and asthma. I am working two jobs to keep things together and this has me absolutely at my wits end. It is like there is someone at Rogers that I have committed some slight against and they have decided to harass me to a nervous breakdown. I don't owe anyone one red cent and they are going to ruin my credit and my health. I am sitting her crying my eyes out as I type this because I don't know what to do. The bill for the period Jan. 22 to Feb. 22 arrived and the cell phone charge is on it along with a service charge to turn the phone back on after Rogers had shut it off. PLEASE IF ANYONE HAS ANY SUGGESTIONS I WOULD REALLY APPRECIATE IT.

Most of you complaints towards Rogers are due to being billed a lot of cash during your billing cycle. Pay your bill? Others talk of bad customer service, have you ever thought that at times with any industry with any employee you will revive bad customer service. Unfortunately with any company there is always an employee that really does not care for the position they hold. Just smile call back and speak directly to a supervisor. Hey life's a bitch why get pissed off?

I called rogers about a free pvr one person said no cant do anything for you
called back i was told i could have it for one year
called back to confirm they said someone made a mistake
talked to a manager she said it will not be a problem
and costumer service was bad i also told her i dont have four hours
to wait on hold she said i would be taken care of and she would email me
my contract then looking she came back on the phone said so i made a mistake
cant do anything that was it i told her have a nice day no email
thanks

I have been a client of Rogers for years and I want to congratulate the company for being not only helpful, but also pleasant each time I have contacted them, for technical support or to give me a better deal when other companies offered me another plan.
I only have praise to give to Rogers and intend to use their services for a long time.

Without a doubt one of the worst run companies of all time:
1. I called today because of a speed issue.
2. After a painfully slow browsing session (for which I pay $99 /mth) the que kept bumping me to the credit department (the bill is completely up to date, I checked)
3. I wanted to speak with technical support but after 30mins I gave up on the phone idea
4. At the same time I tried their "Live Automation", installed their ridiculous software (again at agonizingly slow speeds) and waited for the next operator. There were six ahead of me. Once I hit position 1 I got bumped back to being in fifth position.
5. Being a complete sucker I tried again only to be met with the same fate.

Basically there are no alternatives. I have to put up with no support, no competition and terrible service. What's my option, go back to Ma Bell?

this so called rogers is geting to be a big pain in my fucking ass they call up to 4 or 7 times a day i talk with every one of the custumer service reps and still they call i make a paymen aragement and they still call i call this herassment but thing is can i do something about it i have no clue so please if you no how much crap i went threw paying up to 500 dallers for 2 cell phones that only used for the numbers on my five plan sure does cost alot and also had internet with them and some how are net work password was reset and we had some one steeling gigs so what kind of service is this lets rip of some peaple so do every one a faver a get rogers company out of service ps fuck you rogers

Peggy at Rogers told me that once I cancelled my service at roger I could not transfer the number to another provider. I told her she was a liar and asked to speak to her supervisor. SHe put me on hold for 20 minutes, then told me she had no supervisor, then said he was on vacation--when I told her i would call the VP OPS she passed me along to someone named Prince, her apologized and said that Peggy needed more training!!

today i fined that Rogers fucked themself. i had my account with rogers for 7 years. suddenly rogers trunsfer my account somewhere that even they don't know where.... i called to rogers they sad that now i am with Primus, i called to Primus they doesn't know who am i and say call to rogers you are still with them, i call to rogers they send me to bell, i called to bell they told me that i am still with rogers. rogers not accept me, they told "we don't have your account". when i asked them where you transfer my # they don't know.

fuck Rogers, the fucking company in Canada

I used Rogers high speed Internet before, and I asked them to cancel my cable internet since I need to move to other city.
they told me I need to told them one month in advance. what they really want me is to pay them any month, does not matter I use the services or not,
and I asked them why I need to told them in advance, they told me they can’t shut down my internet services because of “technical impossible” to do so,
what the f*ck they were talking about? if you are late to make the payment, then they just shut down your cable internet services right away.
Rogers is the worst company in Canada, they just f*cking rip off their customers,

Rogers Pay as you go plan is a disgrace. Rogers takes money from its customers and it offers no service to get the phones operational. On the Pay as you go program there is no one to speak with to resolve issues on the weekend or evenings. This service should not be offered to customers! It is an abomination.

What a flagrant disregard for their customers!!!!

Indeed Rogers is a slimy operation. So are most cell phone/ wireless companies. We have the governments to that for that as regulations were not significantly controlled.

Had three phones, wanted to cancel one, got put through the ringer, finally canceled it. Had to set up a new account to do that cause wanted name change too. End up getting double billed on old account AND new account. Someone got paid big money for designing the most confusing bill ever. Don't you like being told how much you have saved?.....The one canceled line I reactivated with Virgin mobile.....MUCH HAPPIER....only two and a half more excruciating years till my contract is up on the other two...can hardly wait

so i old them i would pay at least 60 bucs of my bill by march 4rth at the latest, they said ok we can have it connected until then. 12:00am on march 3rd they cancel my phone, so thats a $25 extra i get charged, so i pay it on the 4th like i said, and yesterday the 9th i go to call my budy and its canceled. i try and call customer service, all i get is a recording of some dumb bitch telling me how i can pay mybill, every single number i call is the exact same thing. You're actually all pieces of shit rogers......

They use 1866 313 6030 to harrass home and cell numbers for not even overdue bills. Disgusting predatory practice-- they even ask for your PIN if you call that number... which could be a phishing scam. then the rogers customer service rep pretends they do not know what that number is. Sickening.

Fuck rogers. fuck them up their stingy, money sucking assholes. worst company on earth. customer service worse than a pile of shit. they create fees overnight and charge them on everyone. i really really really really hope they go to hell

FUCK YOU ROGERS ,YOU ARE ASSHOLE.Just got my iphone two days ago and never yet know much of this phone .I just download one game and played that for 23 minutes ,after half an hour i received a text message fr ROGERS that i used already the 80 percent of my data .WHAT A FUCK

Besides their poor customer service, Rogers is really just really poor company for business customers. They have sooo many problems just pulling up my account information. We have 8 phone lines and internet with these people and the latest problem started with the migration to Primus. We use analog lines and refuse to go to an IP model. They started on a Monday by starting the migration at 1pm. They disabled all 8 lines. I called to complain and their reply was that their techs for the migration team work 9-5. 5 hours laters 3 of our lines go back online. basically it took 5 days to get all the functions back including voice mail, line hunting and call display.

Rogers is basically a consumer based company and really good for only cable tv and even with that, their prices are out the roof.

If you're a business, stay away from rogers! You can easily just put your business lines up for tender with a bunch of companies like Primus or Bell canada and still save money will enjoying a company not hidding behind their 291838 different phone numbers. Bell really is the best place to be at the end of the day for analog lines. They made the network in Ontario, they do all the service and basically take care of everything.

Rogers for Business is GARBAGE!

I am so glad I found this site. I thought Direct TV in the United States was awfully bad, but I moved to Canada and soon realize there is a company called Rogers with the worst Customer Service in the world and a more horrible webiste. I can't even retrieve my montly statements on their website. And everytime I tell them how I can't retrieve anything from their website, they make it feel like it is my computer with the problem, even though my computer is working superbly fine. I would love to change to Bell, but I'm afraid it could be worse. But can anything be worse than rogers.

Ever since I renewed my contract with Rogers (August), I've been having bill issues. Last month there was a $500 cancellation fee. I counted the different problems I've been having with them since August and I'm on the 15th error. Well, 16th, just checked my online banking and I'm being charged $51 for no reason. They can't even say it was a bill I paid cuz I just received my bill (which has an error as usual) and on the particular day I was charged I was sick, was basically bed, doctor, bed.
One of the things that piss me off is that people that work for them don't use their brain (or as a requirement to work there, you can't have a brain). One guy called me asking if I wanted to go paperless, I said "no" and he changed it anyways. Called to complain about it, as a way to apologize they offered me some stupid deals. Like 500Mb extra on my data plan for 2 months, back then (august) I already had an unlimited Data plan till December. Then he asked if I wanted a long distance call for $5, told him, I don't make long distances. He checked my account and noticed I don't make long distances and tried to push the stupid plan on me.
I'm feed up with Rogers, I'm cancelling my stuff as the contracts end. Just cancelled my home phone, TV and Internet. Now using TekSavvy with actually uses the Rogers lines, but it's way cheaper and the support is actually better (even though they have to contact Rogers if it's a cable related problem). Just wish there was more companies out there. Not a big fan of Bell as well ><

I got 4 phones at christmas time and was promised long distance. Never got it. Wanted to charge me 15.00 more on my account. A phone card is more time for less money. On one of the phones Sex lines were calling never answered them but was charge 135.00 for this. Had 1000 mins per month for texting my son who is 15 was charged 350.00 for this now my bill is 1200 dollars and nothing has been done about this matter. All they say when u call is u have to pay this. Now my phone and the 3 others are suspended. They are a joke.

Rogers claims to have a customer support division. I thinkls they blatantly lie!!! You will find out for yourself when you try to get hold of them. They either have no one at this post or perhaps they have 1 person to satisfy some CRTC requirement. Rogers is a joke in the communications business. If they did not have the I Phone, I would not be anywhere near them. Unfortunately our government regulators are as bad or worse. Get the government involved with anything and you get a royal fuck up. So here we are with 2 dummies directing our communication lives. We would be better off with smoke signals.

Thank you!! Of course I could not find the Rogers telephone number anywhere on their website!!! They have purposely put so many graphics on the website so it won't open well.

A Rogers sales person called to offer a small discount on my cable if I agree to be locked-in with them for a year. As a passing comment, I said, "of course your price will be fixed for the year, right?" Unbelievably, he said, "no, I cannot guarantee that."

These people are insane. I'm thinking of switching more services back to Bell, although they can be clueless.

A rogers employee made a committment to me that my cable would be reinstored Wednesday morning....well its Wednesday afternoon....still no service.....what is going on??????????? My son's wages need to be paid by Roger's for sitting around all day waiting for the service tech!!! who I found out will show up "maybe" tomorrow morning????

Last night they took Breakthrough off channel 4 Detroit but didn't tell us. Rogers makes record profits but never responmds to e-mails or letters. We don't get 61 and 61 any longer so get fewer channels but the rates go up anyways. They can't make any decisions as long as they make record profits. It's all a scam.

THANK YOU FOR POSTING THIS!

fuckin rogers

Rogers is an absolute joke. I would be so embarassed to work for them. They offer the most awful services possible, not only is what they are offering bad, the people working for them is even worst! They hung up on me, i had to call 5 times in one morning and still had NOTHING done! They are a bunch of clueless people that don't give a damn about their jobs.

I don't believe the Rogers is so bad. I can't express, but I feel so bad with them services. They charged me without any reason and tell you nothing.

I can't believe they would call me because they did not see my bill paid yet when i already did thru the bank and telling me it takes 10 days to reach them as if it is my end of problem...as i am not going to withraw and pay them 10 days prior to my billing date.
Now my cell is not working only the online part of it for 5 days...grrr and i can't find the number that is why i found this site. Am thinking and i will be doing this soon...to go MAGIC JACK instead...cheap goods pay cheap...i have another cell phone and my computer/ phone at work is ok to be used constantly so this landline is another hole in my pocket...DON"T NEED TO PAY PREMIUM WITH VERY BAD SERVICE>>>MY INTERNET WILL BE UNDER BELL>>OR WILL SEARCH MORE FOR THE BEST INTERNET PROVIDER..These corporations better cut their horns many better cell/internet providers are popping up with their best offers/trials and services....

When I was 16 I had a rogers pay as you go phone. Being an irresponible teenager i never checked how much time i had untill i ran out. One day i went to put money onto my phone and for sum reason I couldnt. I called and the operator told me that I used sumones credit card to put money on my account (which was news to me) and i was being investigated for credit card fraud. After putting my dad on the phone and having him yell at him for a lengthy period of time. The operator told my dad that I before I could do anything I had to pay them 50$ or so . The amount charged on the apparent credit card. Because even though i might not of put the money on my account I used the money. So i'm sure i currently have an outstanding debt with rogers. But ya know what F#%* Rogers. I will never pay them. I didnt ask for it. I didnt want it. I didnt know i was using it. SO F#$% em.

I just discovered that all those Rogers' dns error pages I have been getting for weeks are erroneous. They are not a result of sites not being available, but from some Rogers' DNS bullshit. I discovered this when Rogers' was reporting it could not find wikipedia.org. Next thing you know Rogers' tech wizardry is going have my browser telling me that Google is down.

I recommend changing your DNS settings to an open DNS server. ie: 8.8.8.8

Good luck - if it's Rogers, you need it.

for one im being billed for long distance #'s that are in my My 5 Canada, two the support here is awful. Numbers dont work, cant get through to anybody, i mean not even a ring. just ends the call, WTF!!!!!!!!!!!!!!!!! I thought this company was the bomb, now i think its the worst!! Also, why not hire Canadian's? Why must we put all of our call centres in other countries that have no clue how our country works, or the language. Web site sucks, knock knock its 2010, and u cant build an easy website. you are in huge trouble!!

I am not sure if the Customer Service knows what is a data number or how need to be activated in order to etablish a connection with a gsm modem ,.I called 3 times today and nobody can help me.

Having read this article (and comments) I quickly Googled 'Rogers customers support telephone numbers' and found this:

https://www.rogers.com/web/Rogers.portal?_nfpb=true&_pageLabel=contactus_page&customer_type=Residential

link in the first five results.

Rogers owns FIDO, most calls centers have fido on this side of the room and rogers on the other. they are so stupid. i used to work there and it was terrible i quit. they tell you wrong information, hang up on you if they dont know the answers, Please dont' subscribe to rogers!! it is a joke!

rogers please hire people who are polite and speak english

Join Teksavvy if you can! They are an honest company if there's any problems the company people will resolve it. And if you can't that way you can always talk to the CEO of the company to get it done!

Rogers tried to bill me for digital phone service even though I changed to another phone provider and they also charged me for 3/4 of month charge for internet when I gave them 30 days notice.

Rogers own Fido!

I suggest everyone to threaten small claims court. Even if they do decide to challenge but highly unlikely because it's a waste of time going to court over a few dollars.

Doesn't seem anyone has commented on this yet, but.... recently Rogers has been sending letters to subscribers that look like standard mailing shots. The cover says "Urgent information" or something similar, but they just look like standard mailing shots, so a lot of people would likely bin them. Well, I opened one today. Seems that they are revoking the bundling discounts (if you have cable, phone, internet etc.) unless you commit to TWO YEARS SERVICE!!!!

Rogers has got to be one of the worst companies in the world. When one phones, that stupid Emily never understands anything, and so we the customer have to waste our time with this 3rd rate service.

Then their line always has the excuse call volume is high, and so the wait will be high. Who the f..... is this third rate company, that cannot hire enough staff? I'm sure they deliberately do that, and then blast you every few seconds with an advert for going to their website instead of waiting. All they want is that they can get rid of expensive human operators, and have all their clients work through their pathetically designed webpage.

When their service is down, which is all too often, there is no refund, but if one is late with payment, they don't hesitate for one minute to report you to a credit bureau. They couldn't care less about their customers!

Another sign of sheer incompetence, is their postal address is only on the tear-off they provide.But assuming you need to send them something, after having posted their tear-off with check. Then their address is nowhere to be found, not on their third world website or statement. If they are so incompetent, why bother putting your business their way. They dont care about you, the customer.

Here is the direct number for dial-up:
1-888-395-EASY (3279).

You can still get high speed help here as well. And no need to talk to the voice mail computer.

Lee

Rogers does have a separate direct number for tech support. I used to have it, and always forget to ask. It's especially handy when you are late paying your bill (sigh) and the call to tech support gets automatically rerouted to accounts as soon as you put enter your phone number (even on weekends when the accounts dept. is closed.)

Rogers sucks! I am currently on hold with them now for the past 1/2 hr. It is 12:58 am. They keep saying there is a high volume of calls......how many people are calling Rogers at 1:00 in the morning????????

I purchased TMN in 2007. Unfortunately, I did not pay enough attention to the Rogers bill since it was always in the expected range however one day I take a closer look at it hit me : Rogers does charge $2/ month for a so called Entertainment Movie magazine that I never solicited for. A garbage marketing piece of paper that I've always thrown in the garbage.
Called customer service, been transferred from agent to agent until eventually I get to talk to a so-called manager who tells me that it is my fault that I did not call them 2 yrs ago to remove the unsolicited service ...Unbelievable !!! They charge $$ for unsolicited services saying that it comes by default with TMN and IT IS NOT INCLUDED IN TMN's package price !!!!!
I asked for a refund or some sort of compensation,, the "best" they offered was a 6 month refund out of 24 which makes 12 bucks. It is not about $$ it is about being ripped off.

I asked for a phone number in Toronto at their headoffice, I was refused. Tried to file a complaint on BBB ... Rogers does not show up ... what a surprise.
For such a large company their customer service is deplorable.

Considering moving to Bell and dumping my cell phone and everything I got from Rogers.

Stay away from Rogers if you can ..

I have just purchased a new vehicle and when I had the credit check done SURPISE, although I am actively using Rogers bundles, cable, internet & phone, I have an unpaid account with them?! I called no less than 4 times and was assured this was not only impossible as you cannot obtain an account if you owe them money, but that it would be taken care of immediately. I was too trusting and did not take a name or anything else I should have.

This came up on my credit bureau and a bank wouldn't look at me because of it, even with my explanation that it was incorrect and wrong and that Rogers was aware and assured me that it would be taken care of. NOTHING WAS TAKEN CARE OF. I am still on the phone trying to rectify after months and months.

2 wks ago I got the rogers wireless. It did not work at all for the first week. The slowly it is starting to work. Now 2 wks later I get some pages open, but no pictures on those pages and no hotmail or any other kind of e-mail. Now I receive a bill for $50 bucks that is for nothing.

I hate dealing with Rogers, always have, that is why I switches to Star Choice 10 yrs ago. This week however I decided they were the easiest choice for internet provider. The installer came at the arranged time and I showed him where to come in the house with the cable suggetsing to him to stay away from the bell line and satellite feed coming into the house. He assured me this wouldn't be a problem. He finished up in about 15 minutes and I was in business. It was about 30 minutes later that I went to turn on my tv and found that I had no signal. After checking the dish and the cable I found he had drilled a hole almost on top of the satellite feed severing the cable. I called customer service immediately and got punted 3 times because it wasn't their "department". Someone finally took my complaint and said it would be their on the next call list. That was monday evening about 6:30 pm, it is now tuesday at 10 am and I still have not received any contact from Rogers. How do these people stay in business!!!!!! I will contact Star Choice next to see if they can help me out as their customer service is a real service and not just a slogan.

It's either Rogers has the worst accounting department in history or the biggest scam artists.
My friend has a cell phone plan with them. He went away for couple of months so hid his sim card in his house so it can't be used and when he came back found two bills at his door from Rogers one was for $350 and the other for $550 he called thier billing department but he couldn't get resolved and today he received a bill for $1020 and that's while his service is suspended

BTW My friend lives alone and this bill doesn't show any numbers that he called.

Thanks everybody, it's so reassuring to know that it's NOT just me who thinks that Rogers has the worst website and "customer service" of any company around!

Thank you... This list is great - the Rogers site is indeed baffling - but there is another number that might be helpful... they apparently have a number for credit operations. I never did find it and had to be endlessly re-routed when switching to their "One Bill" system caused a disastrous mess with my bill.

I misplaced my bill I called 611 for my balancing owing, I don't know my pin number so the person at rogers couldn't help me because someone may fradulently pay my bill on my behalf!!! Also try finding the mailing address to send them a cheque!

Thank you!

This is very helpful.

thank you so much for this info. i just spent 10 minutes clicking and clicking and clicking options after options and i still did not find the toll free # for CS. finally i just googled it and found your info.

Any one knows if there is a site that gives all the bad experiences with Rogers? I could not wait to finish my term with this shitty company and move to another provider. They are the worst! Always check your bills!!

I am not so sure that making the contact numbers on the Rogers website impossible to find was an oversight on their part. I can think of a few reasons why they would do that on purpose.

I have called 5 times to change my billing in 2 days, after 20 minutes on hold the call disconnects and I have to call back. I am back at the end of the que, after 100 minutes and counting on hold I am considering cacelling both phones. I am sending this because I have not had good experiences with Rogers.

18 minutes of waiting to get to a customer rep today... Outch!

That's a great list but you may need to check their website under the contact us section. Some of those numbers have changed!

thanks to you, and no thanks to their annoying and slow website, i was able to reach them in minutes. problem is fixed!

long wait.... please hire some more rogers representatives